One of our tech support staff members will make a regularly scheduled visit to your business and spend the entire day there assisting your staff with issues that did not need immediate attention since the last visit. Items that cannot wait until the next staffing visit can always be taken care of as needed. Many clients use the staffing days for non-urgent items that can wait until the next visit.
Although malware is not neccesarily categorized the same as viruses, you are probably more likely to be affected it, and the results are pretty much the same. Almost immediately or over time, you end up with a slow running computer filled with popups while browsing the Internet that makes the computer next to impossible to use. We’ll clean up the infection in usually less than an hour.
Viruses that haven\’t dug themselves too deep into your operating system can usually be cleaned up in an hour or less. If more time is required, we’ll clean it at our office. We can leave the computer on our bench and let it run on it\’s own without taking up our billable time if we were to remain onsite during the entire process.
A good backup solution is needed to protect your data. They can also be quite expensive, but they don\’t have to be. There are a number of solutions out there including ones affordable to small and medium sized businesses. We can help determine which solution is appropriate for you and implement it.